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Privacy Policy

At Vishnu Dev Tours & Travels, we respect your privacy and are committed to protecting the personal information you provide when using our website and travel services. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you contact us, submit an enquiry, or make a booking, we may collect information such as:

  • Full Name
  • Mobile / Phone Number
  • Email Address
  • Pickup Location
  • Drop Location
  • Travel Date and Time
  • Vehicle or Travel Requirements
  • Tour or Trip Details
  • Any additional information you voluntarily provide

We only request information that is reasonably necessary to respond to your enquiry or provide our services.

2. How We Use Your Information

We may use the information you provide to:

  • Process and manage your bookings
  • Respond to enquiries and service requests
  • Contact you regarding your trip
  • Provide taxi, tour and Tempo Traveller services
  • Confirm or modify bookings
  • Provide customer support
  • Send important service-related updates
  • Improve our website and services
  • Prevent fraudulent or unauthorized activities

We do not use your personal information for unrelated purposes without an appropriate basis or your consent where required.

3. Phone Calls, WhatsApp & Communications

If you provide your phone number, we may contact you by phone call, SMS, WhatsApp, or other communication methods regarding your enquiry or booking.

You may contact us if you wish to stop receiving non-essential promotional communications.

4. Payment Information

If online payments are available on our website, payment transactions may be processed through third-party payment service providers.

We do not intend to store complete debit card, credit card, UPI, or banking credentials on our website.

Payment providers may collect and process payment information according to their own privacy policies and terms.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember certain preferences
  • Understand website usage
  • Improve website performance
  • Analyze visitor activity

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Website Analytics

We may use analytics or similar technologies to understand how visitors use our website, including information such as:

  • Pages visited
  • Approximate location
  • Device type
  • Browser type
  • Referring website
  • General website usage information

This information helps us improve the website and user experience.

7. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers when necessary to provide the requested service, such as:

  • Drivers or vehicle operators
  • Booking or payment service providers
  • Website hosting and technical service providers
  • Communication or customer-support providers

We may also disclose information when required by applicable law, legal proceedings, or government authorities.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain booking and business records
  • Resolve disputes
  • Meet legal, accounting, or regulatory requirements

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting:

  • Access to your information
  • Correction of inaccurate information
  • Deletion of information where legally applicable
  • Withdrawal of consent where processing is based on consent

To make a privacy-related request, please contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.